CUSTOMER SERVICE

CONTACT US

FAQ

We want to make it possible for you to have the perfect shopping experience! Please have a look at our FAQ section or contact our Customer Care team should you need further information.

CONTACT FORM

ONLINE STORE / ORDERS

Our Online Store Customer Service will answer any question you have about our products, orders and deliveries, returns or payments.

You can contact us via email at: customer-service@riaz.com

ONLINE CHAT

You may also contact us using our online chat, when a member of the team is online.

Depending on the number of inquiries you may have to wait.

BUSINESS EMAIL INQUIRIES 

For any business or promotional purposes please contact us via email at: ceoriaz@riaz.com

Response time: 24hrs

arrow&v
 

01

FAQ

I’ve found the product I want but can’t select my size

 

If a products isn't available in your size, unfortunately it may be out of stock or not available in that size. We always try to increase the number of stock and sizes. Sorry for the inconvenience. Why not check out other amazing trendy clothes!

03

Has my order been sent yet ?

 

You will receive an email once your product has been processed and sent. You will be able to track your order using a tracking number, which will allow you to check the status of the order. The product is sent once it has been processed and passed the Quality Control Check, this may take approximately 4 working days.

05

Part of my order is missing

 

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!) Otherwise contact us via email using the Contact Form and we will look into it. 

07

Which methods of payments can I use?

 

We accept the following payment methods to ensure a secure and convenient transaction.

Credit Card Buyers can pay securely by credit card (including Visa and MasterCard)
PayPal is the most popular online payment method in the world.

09

Where do you ship to?


Currently, we ship to the following countries:

UK (FREE of charge), Germany, France, Italy, Spain, Poland, Netherlands, Belgium, Greece, Sweden, Finland, Norway, Portugal, Malta, Denmark and Austria.

We are aiming to increase the number of countries we ship to.

02

Can you give me more information about the product?

 

All required product information is usually under "Product Info" on the product page, if you require more information about the product feel free to contact us via email.

04

Can I track my order ?

 

We ensure to provide our customers with a tracking number which would be received via email. Alternatively you may track your order by logging into your account.

06

You’ve sent me the wrong items

 

If you unfortunately receive a wrong item, please send it back to us within 10 days with a description of the wrong item, and we will process a full refund.

Contact us via email using the Contact Form with subject "Return".

Wrong items will be checked on receipt and validated.

08

I forgot to use my discount code

 

Unfortunately if you forgot to use your discount code we are unable to accept discount codes/ coupons once the purchase has been made. Ensure you use them before completing your transactions as well as before they expire.  

10

Delivery - How much is it and how long does it take?

 

Depending on your location, delivery cost and time it'll will vary. Delivery time may take a maximum of 28 working days. This is due to  processing time and product control checks which could take approximately 4 working days; however, this may be affected by the items stock status. We aim to process the order as soon as possible and ensure you receive your product. 

 
 
 
CUSTOMER SERVICE
CREATE ACCOUNT

Create an account and view your order status online as well as past orders. Your details are saved for a faster checkout in the future.

JOIN OUR NEWSLETTER

Subscribe to receive news letters on:

  • Product Sales

  • Limited Edition Products 

  • Promo Codes 

  • RIAZ INSTAGRAM
  • Riaz Twitter
  • Riaz Facebook
RIAZ OFFICIAL SOCIAL APPS